CUSTOMER CARE
How can we help?
Frequently asked questions
Where are my downloads?
Complete a free recipe test order, then download it from My library. The actual charge is $0.
Can I use another browser?
Save a recovery code in My library first. Open Telegram links in Edge, Chrome or Safari.
How do I open the files?
Open Word files in a compatible document app and HTML in a browser. CAD drawings require compatible CAD software.
Are drawings available for purchase?
Supplied collections have actual previews and file lists. Original paid downloads remain closed until sales and payment setup is complete.
Where is the support reply?
Check Questions and replies in My library. No email or text notifications are sent.